Running an online business is rewarding because people get to have unlimited earning potential while serving the needs of their customers. They might even be able to reinvent their lives and change things for the better. However, the most challenging part of this journey is serving the customers, specifically with their delivery and courier services in Singapore.
Yes, shipment is as crucial as the products themselves because it can make or break your business. You would not want to experience customers giving you negative reviews because of your subpar courier service in Singapore, late shipments, and broken items due to transit.
If you are a business owner or someone who manages an e-commerce platform, read this article for tips.
THE ESSENTIALS OF AN ONLINE BUSINESS
An online business is simple as long as you know the parts that keep it running. Owners should organise every facet and make sure things go smoothly during the day. Here are the five essentials of an online business:
#1: PRODUCTS
Products can be in the form of simple consumer goods, such as food, personal care products, and other small accessories. It can also be in the form of digital commodities like blogs and online services you perform for a set of clients. For instance, if you run a courier company in Singapore, your products would be delivery services or the equipment itself (motorcycles, trucks, and other shipment essentials.)
They are the main characters in this story or online business. It drives people to patronise your services because they think it benefits their daily activities. Also, business owners centre their goals on this feature. Their current strategy is always about driving action or sales.
#2: CUSTOMERS
The second feature is the set of customers or the people who benefit from your products and services. They are also the people who contribute to the success of your business. So, your priority should be providing the best service possible, like collaborating with the best local courier service company in Singapore to ensure the smooth arrival of their orders.
Customers come and go. Some are just trying out without the plan of going back, and others may only buy for a while. The objective is to drive as many clients as possible and give them a convincing reason to be loyal to your services.
#3: WEBSITE OR PLATFORM
The website or platform is where all business transactions happen. Do you have a website that does not rely on a sales representative to make orders? Or an Instagram page so customers can reach you for updates regarding their courier service order? Whatever the nature of your platform, make sure it showcases all of your services, and people can get something out of it.
For example, the website should clearly show all the products and replicate the experience of visiting a brick and mortar store. Another would be the communication channels so anyone can reach you for queries or concerns.
#4: EFFICIENT SYSTEM
Aside from an efficient delivery courier service in Singapore, you need to have a sales or purchasing system that organises everything. Your concern should be, “what happens after the customer checks out their order?”.
To achieve this, go backstage or where every operation happens. Look at the filing system of your platform, the warehouse, or the work habits of your inventory team. Address everything by striving for efficiency. If they have a hard time doing manual filing or orders and receipts, go digital and automated. Do something along those lines, and the business will thrive.
#5: DELIVERY SERVICE
Online businesses lack a physical space where people can transact and purchase your products and services. This feature implies the urgent need for a reliable local courier service in Singapore to serve your market. You need to bring them the products without compromising the quality, like a restaurant that wants to give the same experience when customers dine at home.
The next part of this article will provide relevant tips on what you should do when hiring a courier company in Singapore to help you run the business.
IMPROVING THE QUALITY OF DELIVERIES
A local courier servicecompany only provides transportation for your online business. They are not, by any means, involved in other things because their job is to pick up the parcels and send them to the recipient. Accountability only happens when they commit mistakes on their end. As a business owner, here’s what you can do to improve your services:
#1: ORGANISE EVERYTHING
You will have piles of waybills, boxes, pouches, and other shipment materials. Before anything else, organise everything to make things easier for everyone and the courier service professionals in Singapore. That means filing the paperwork and having a schedule for packing and preparing orders.
#2: PROVIDE UPDATES TO CUSTOMERS
A local courier service company can provide real-time updates to their customers. Some businesses in an e-commerce platform have this feature because the delivery company collaborates with the company itself. If you are a small local business, you can use chatbots or auto-generated messages.
#3: DO NOT COMPROMISE QUALITY
A delivery and courier company in Singapore provides different types of packaging. You would encounter pouches for most items, boxes for fragile pieces, and insulated packaging for cold food products. Large items should not be in smaller bags or the other way around because the logistics company might not claim liability if the mistakes are on your end.
#4: HAVE A STABLE SUPPLY OR INVENTORY
The flow of goods in your business affects the quality of your courier services. For example, if you get an order for product A, make sure you have one on your shelf or warehouse. An irregular inventory might affect your business operations.
#5: TAKE ADVANTAGE OF PROMOTIONS
Your loyalty to a courier company in Singapore might earn you discounts and rewards. If you want to provide the best for your customers, you can have promotions that work for you and the company. It can be free shipping for a particular amount or rewards during weekends or any day you like.
Kindred Delivery is a local courier service company that will never let your business down! Contact them for more information.